Service & Support
Our award-winning client support service is why so many of our clients choose us over our competitors.
1st for Client Care
At Recruitive we pride ourselves on the high level of client care we deliver. We provide rapid, quality client support that is backed by friendly and helpful staff that truly values your business. We only employ the best and most experienced staff who always respond immediately to your requirements.
No Ticket Systems
We positively detest the use of automated ticket systems and automated help lines. What we deliver is good old fashioned quality customer care with a real person on the other end of the phone. It’s not rocket science, it’s treating clients with the respect they deserve. A service standard that we are proud of. We have numerous support staff to offer both administrative and technical client support whatever issues may arise.
When you join us as a new client, we automatically appoint a minimum of three personnel to your account; an Account Manager who is responsible for your ongoing support requirements, a Training Manager who looks after any ongoing training requirements and you may also have a Project Manager who oversees that every aspect of your account is running smoothly.
At Recruitive we strive to ensure our clients are making the most of their solutions which is why we offer unlimited online training to all clients. As well as this we supply all clients with standard or branded user guides to refer back to whenever they need to.
The Training department are very patient and happy to help any client expand their knowledge to enable our clients to make the most of their system.
More recently they have started developing Training Videos which our clients love as they can refer back to these Video’s as and when they need to.
The training department spend a lot of time producing all user manuals to make sure they cover what our clients need and easy for our clients to follow.
At Recruitive we have a proven project management methodology based on PRINCE2 principles, utilising a three-step implementation methodology. We understand each implementation is different and the installation process is customised to fit the needs of each of our clients.
Each project is managed from order through to launch and beyond. We have very experienced project managers who plan each project, confirm the functionality and allocate the resources as each project deserves.
Technical & Hosting
All of our systems are hosted upon state of the art UK based secure cloud server networks. We have direct access to these servers at all times and the server network is continuously monitored 24/7. All data is backed up securely and rolling data retention procedures are in place at all times.
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